Have you ever called our Vermont headquarters with a question? If so, chances are that you’ve chatted with one of us – Vanessa and Taylor (myself!) of our Customer Care team. We can answer just about every question you could throw at us, from “what’s the difference between a toner and an essence?” (we’ve been getting that one a lot lately) to “what are the little gritty things in the Regenerating Cleanser?” to “I want to balance my oily skin and I don’t know where to start. Help!” I dare you to come up with a question about the skin or our products that we haven’t heard before!
Here’s what we’ve learned over our months chatting with Tata Harper clients.
1) When it comes to the skin, there’s no such thing as a silly or unimportant question. It all matters!
2) You can never underestimate the power of a fresh, glowing complexion to lift your mood and – dare we say – outlook on life. We’ve heard really inspiring, life-changing stories from customers who swear that our products have changed their skin, and lives, forever.
3) If someone is bossy, rude or short on the phone with us, no worries. We figure they’re just having a tough day. Empathy is key in this job – and liberal, frequent applications of the Irritability Treatment helps too.
4) The Replenishing Nutrient Complex is the secret superhero product of our skincare line; we’ve seen it fix just about every skin concern yet.
Let’s get personal – meet us both below!
Name: Vanessa Elliott
Hometown: Burlington, VT
Favorite Tata Harper product: It is actually not possible for me to choose just one : ) I love love love the Aromatic Stress Treatment, it helps me stay centered throughout the day, Revitalizing Body Oil, which has completely changed my skin for the better, and Very Sweet Lip & Cheek Tint (I would wear this color to bed if I could!)
Morning person or night owl?: Night owl through and through.
Cook-at-home or eat out?: Can I make another option that is have someone cook-for-me-at-home? Because that would definitely be my first choice. I make a great sous chef.
Favorite way to de-stress & relax: For me theres nothing better for de-stressing and relaxing than a long bath or a walk outside. I put a couple pumps of Tatas Revitalizing Body Oil in my baths and let the essential oils soften my skin and relax my mind!
Name: Taylor Elyse Audette
Hometown: I grew up on the ocean in Mattapoisett, MA, right outside of Cape Cod, but I’ve traded in the sea for Lake Champlain and couldn’t be happier with Burlington, Vermont!
Writing from: The offices on Julius Kingdom Farm (our headquarters) in Whiting, Vermont.
Position at Tata Harper Skincare: I’m on the Direct Sales team. I manage the Customer Care Department, assist with marketing, and our blog, Angel Road.
Currently passionate about: Embracing the local and organic lifestyle, vintage-esque clothing, exploring flee markets, and good music.
Favorite Tata Harper product: Naturally I love them all, but I couldn’t live without the Hydrating Floral Essence, the Purifying Cleanser, or the Concentrated Brightening Serum. These three items have literally changed my life. I keep a travel size Floral Essence with me everywhere I go.
Morning person or night owl?: I’m a total night creature. I love waking up early to enjoy a full day, but can never get my mind to stop wandering enough to fall asleep at a reasonable hour.
Cook-at-home or eat out?: I would call it a draw. I absolutely love cooking at home with natural ingredients (and a new and improved spice collection), but would never turn down a freshly prepared meal at a renowned restaurant. Burlington is notorious for it’s abundance of farm-to-table restaurants.
Favorite way to de-stress & relax: Being immersed in nature. Hiking with my dog Bambi is the most therapeutic remedy to any day.
Favorite book: The Future of Life by E.O. Wilson.